Who We Are
KinnSoul ("we", "us", "our") is a wellness retreat company offering immersive retreat programmes including KinnSoul CNX (Chiang Mai, Thailand) and KinnSoul Mini (UK/Europe). We are based in North Devon, UK and Chiang Mai, Thailand, and operate under the domain kinnsoul.asia.
For the purposes of UK data protection law, KinnSoul is the data controller — meaning we determine how and why your personal data is processed. We are committed to handling your information with care, honesty, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Policy or how we handle your data, please contact us at info@kinnsoul.asia.
Data We Collect
We only collect information that is necessary for us to deliver our retreats and communicate with you effectively. This includes:
We do not collect payment card details directly. All deposit and balance payments are processed securely through our third-party payment provider, who is subject to their own data protection obligations.
How We Use It
We use your personal data only for the purposes described below. We will never use it for anything that would surprise you or that you haven't consented to where consent is required.
- To manage and fulfil your booking — processing your deposit, confirming your place, sending pre-retreat information, and delivering the retreat programme itself.
- To ensure your safety and wellbeing — sharing relevant health and dietary information with retreat teachers and venue staff so that the programme can be appropriately tailored.
- To communicate with you — responding to enquiries, sending booking confirmations, pre-arrival guides, and post-retreat follow-up.
- To send you marketing communications — seasonal updates, retreat announcements, recipes, and wellness content, but only if you have opted in. You may unsubscribe at any time.
- To improve our retreats — using feedback and general patterns to refine our programmes and communications.
- To use photographs and video — promoting KinnSoul across our website and social channels. If you do not wish to appear in any materials, please inform us at the time of booking or at any point before or during the retreat.
- To comply with legal obligations — retaining records as required by UK law, including for tax and accounting purposes.
Lawful Basis
Under UK GDPR, we are required to have a lawful basis for processing your personal data. The bases we rely on are:
Who We Share With
We do not sell your data. We do not share your data with any party for their own marketing purposes. We share your data only where necessary to deliver our services:
- Retreat venues and accommodation providers — to arrange your stay, meals, and room allocation.
- Retreat teachers and practitioners — to share relevant health or dietary information so sessions can be safely tailored.
- Transport providers — for airport transfers on arrival and departure days, where applicable.
- Payment processors — to securely handle deposit and balance payments. These providers operate under their own privacy policies and are subject to UK/international data protection standards.
- Email and communications platforms — we may use third-party tools to manage our newsletter and communications. These are contractually bound to protect your data.
- Legal and regulatory authorities — where required by law.
All third parties we share data with are required to keep it confidential and to use it only for the specific purpose for which it was shared.
International Transfers
KinnSoul operates retreats in Thailand. Delivering the KinnSoul CNX programme requires us to share certain booking and health data with local venue and practitioner partners based in Chiang Mai.
Thailand is not currently recognised by the UK as providing an equivalent level of data protection to the UK. Where we transfer data internationally, we put in place appropriate safeguards, including contractual obligations on the receiving party to protect your data to a standard equivalent to UK GDPR.
By booking a KinnSoul CNX retreat, you acknowledge that limited personal data will be shared with Thai-based partners solely for the purpose of delivering your retreat. You may contact us at any time to request details of the safeguards in place.
How Long We Keep It
We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.
Your Rights
Under UK GDPR, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at info@kinnsoul.asia. We will respond within one calendar month.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been mishandled. Visit ico.org.uk or call 0303 123 1113. We would always appreciate the opportunity to address your concern directly first.
Cookies
Our website at kinnsoul.asia uses cookies — small text files placed on your device — to ensure the site functions correctly and to understand how visitors use it.
- Essential cookies — necessary for the website to function. These cannot be disabled.
- Analytics cookies — help us understand how visitors navigate our site (e.g. which pages are most visited). We use anonymised, aggregated data only. No individual is identified.
- Preference cookies — remember choices you have made (e.g. language or form state) to improve your experience.
We do not use advertising or tracking cookies. You can control or delete cookies through your browser settings at any time. Disabling cookies may affect some functionality of the site.
Children
KinnSoul retreats are designed for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18.
If you believe a minor has provided us with personal data without appropriate parental consent, please contact us immediately at info@kinnsoul.asia and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time — for example, if our data practices change or if there are updates to UK data protection law. The current version will always be available at kinnsoul.asia.
If we make material changes that significantly affect how we use your data, we will notify active guests and mailing list subscribers by email before the changes take effect.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a concern about how your data has been handled, please get in touch. We are a small, human team and we will always reply personally.